Great Customer Service

Daisy and I would like to tell you about a great experience we had recently. A couple of years ago we purchased an 10×10 Ez Up for use while camping. Last week the rain gathered on the roof and bent the heck out of the frame. I emailed the company asking how much a replacement frame would cost as it was not listed on the website or in our documentation. Sydney contacted us and asked us to provide some pictures of the damage. After getting her some pictures, she told us that they would be sending us a new unit free of charge and overnight it via FedEx. It seems that the frame design has had issues and they would replace it as required. Great customer support. They could have very easily “sold” us a new frame or unit and we would have been ok with it knowing we were way out of warranty. If you need or want a 10×10 ezup I would recommend contacting them.
Sydney Anstine
Customer Service
Exxel Outdoors

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