We have had Millenicom for awhile now as our means to get onto the Internet when traveling. Millenicom was a reseller of Verizon data and we were able to get a good amount (20 GB per month) for about $90 with no access fees. We did have to purchase the Jetpack up front, but that bets the monthly rental fees and access fees that Verizon would have charge. Since this was Verizon it worked anywhere our phones worked and was a pretty good option.
Well the middle of October, we received two emails from Millenicom stating that they are no longer handling our accounts and that Verizon would be in touch with us. The actual emails are:
We are announcing the acquisition by Verizon of the Millenicom customers who use their service. There should be no interruption with your Internet connection, they will be in contact with you regarding plan options.
Please accept our most sincere appreciation for the opportunity to be your Internet provider.
This is to correct an earlier email that was sent to you regarding your service. Verizon Wireless, the carrier providing your wireless service, may be contacting you about options for your ongoing service. Going forward your relationship will be directly with Verizon Wireless. Millenicom will no longer have any role concerning your account and Millenicom does not now or will have any relationship with Verizon Wireless. Thank you and we apologize for any inconvenience this notice may cause.
Since Internet is so important to us, I started to research what our options where. First by visiting the web, nothing of any value was found. Second by visiting a couple Verizon Wireless stores, again nothing of value, except a firm belief that no one knew anything about this. Finally, I called customer service (twice). I finally got Amy and she tried to track things down. Unfortunately, no one at Verizon seems to know anything either. As it stands know, Amy is going to call me on Wednesday to see if I have any more news and at worse case, transfer my jetpack over to my Verizon account before the end of the month when the 2 for one data sale ends.
I am not sure what happened between these two companies, but no one I have been able to talk to knows anything about the issues and what will happen to the customers.
For us, the double the data promotion works out in our favor. We will be able to get 30 GB of data, transfer our current jetpack (no additional purchase required) for about the same amount that we paid combined between Verizon (cell phones) and Millenicom (data). I will have to pay an access charge for the jetpack ($20 a month), but the increase in cost is off set with my military discount. When all is said and done, my total bill will increase by about 50 cents and my data will increase to 30 GB instead of 20 GB I was getting.
When and if I hear anything else, I will update this site.